At Liquidation Wholesale Pallets, customer satisfaction is important to us. Due to the nature of wholesale and liquidation inventory, we ask all customers to carefully review this Refunds & Returns Policy before making a purchase. By placing an order on our website, you agree to the terms outlined below.
Eligibility for Returns
Returns may be considered only if all of the following conditions are met:
The item is unused, unaltered, and in the same condition as received
The item is returned in its original packaging
The return request is approved after inspection
Due to the liquidation nature of our products, some items may be sold “as-is” and may not be eligible for return. Please refer to the product listing for specific return eligibility.
Return Request Timeframe
Return requests must be submitted within 30 days of delivery. Requests made after this period may be declined at our sole discretion.
How to Request a Return
To initiate a return, please contact our customer support team and provide the following information:
Order number
Product(s) you wish to return
Reason for the return
Return requests must be approved before items are shipped back.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a verified defective item
Shipping fees are non-refundable
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments
Inspection & Approval
All returned items will be inspected upon receipt. We reserve the right to reject any return that does not meet our eligibility requirements or shows signs of use, damage, or alteration.
Refund Processing
Once a return is approved:
Refunds will be issued to the original payment method
Please allow 5–7 business days for the refund to be processed and reflected in your account
Refund amounts may exclude original shipping costs unless otherwise stated
Damaged or Defective Items
If you receive an item that is damaged or defective upon arrival, please notify us immediately upon delivery. Provide clear photos and order details so we can assess the issue. Depending on the situation, we may offer a replacement, partial refund, or full refund.
Non-Returnable Items
The following items are generally not eligible for return:
Clearance or “final sale” items
Custom or special-order pallets
Items sold “as-is”
Products damaged due to misuse, mishandling, or improper storage
Policy Updates
Liquidation Wholesale Pallets reserves the right to update or modify this Refunds & Returns Policy at any time without prior notice. Any changes will become effective immediately upon posting to our website.
Contact Information
For questions regarding returns or refunds, please contact us:
Address:
450 Century Parkway, Suite 250
Allen, TX 75013
United States
Phone:
+1 945-254-3026
By completing a purchase on liquidationwholesalepallets.com, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.